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Privacy Policy

iHCare SA. respects your privacy and takes measures to protect the data you share with us (such as email, address, telephone number, etc.). This Privacy Policy was created exclusively to explain how we collect your data, for what purpose we do so, and what your rights are regarding its use.

By using the website, as well as other iHCare AS platforms, we consider that you agree with our Privacy Policy.

  1. Origin and type of personal data collected
  2. Purpose of Personal Data
  3. Privacy and Protection of Personal Data
  4. Term and retention of Personal Data
  5. User Rights
  6. Cookies Policy
  7. Changes to the iHCare SA Privacy Policy
  8. Contacts


1. Origin and type of personal data collected

Personal Data means all information that can identify you as a natural person, such as name, address, email, telephone number, tax number, or credit card details.

This information can be collected through:

  • Registration process on our website when creating your customer account;
  • Transaction information when making a purchase through our website;
  • Copies of communication records and contacts exchanged between the user and iHCare SA;
  • Answers provided in questionnaires for statistical analysis purposes;
  • Filling out forms on our website;
  • Subscription to Newsletters;


2.Purpose of Personal Data

The data collected on our website is intended for:

  • Providing information about products and services to our Customers;
  • Clarification of any doubts related to the processing of orders and/or any complaints;
  • Processing information requests from Customers;
  • Processing and delivery of orders;
  • Sending information about promotions;
  • Sending information about the launch of new products;
  • Market studies, profile assessment and consumer preferences, with the purpose of:
    • Detect possible market trends;
    • Creation of personal suggestions;
    • Analysis of user behavior in order to improve the in-store experience;
    • Optimize our products and services;
  • Sending invitations to initiatives that involve iHCare SA;
  • Campaigns and events related to the company, its associates or partners;
  • Detect, investigate and prevent activities that may be illegal or violate our policies.

In order to comply with some of the assumptions mentioned above, iHCare SA may transmit User Personal Data to companies belonging to the iHCare SA Group or to subcontracted third parties to provide support services, such as financial organizations, anti-fraud entities, service providers of technological, logistical and customer services and/or transaction analysis services carried out on the Platform with the aim of offering users sufficient guarantees in the context of commercial operations, etc.

Your data will not be used for purposes other than those for which you gave your consent.

If you do not wish to provide your data, you will be unable to purchase our products, or access information about certain services, offers, promotions and content related to the company, associates or partners.


3.Privacy and Protection of Personal Data

The personal data you provide to us will be processed for the purposes described in point 2 of these Terms and Conditions, by iHCare SA, and its subsidiaries.

Therefore, the company iHCare SA is responsible for the processing of your personal data, whether by automated means or not, from collection, organization, conservation to deletion, guaranteeing the confidentiality of all data provided by you.

iHCare SA is guided by strict compliance with the rules regarding the processing of personal data, which are currently provided for in Regulation (EU) 2016/679, of the European Parliament and of the Council of April 27, 2016.

iHCare SA ensures that the data collected is strictly necessary to fulfill customer management purposes (including profiling); marketing and advertising, purchase invoicing, deliveries and complaints.

iHCare SA only uses subcontractors that present sufficient guarantees of application of the GDPR (EU 2016/679) and the internal privacy and data protection policy of the data controller and that ensure the defense of the data subject’s rights.


4. Term and conservation of Personal Data

Your data will be kept for a period of five years from the granting of this consent or, if you have signed a purchase or service provision contract with us, your data will be kept for a period of ten years from the date of the last purchase made, or by longer period if the law so establishes.


5. User Rights

At any time, and free of charge, you can exercise the right to ask iHCare SA to:

  • Access your personal data;
  • Request the rectification of your personal data;
  • Request the deletion of your personal data;
  • Request the limitation of the processing of your Personal Data;
  • Request opposition or withdrawal of previous consents;
  • Request the portability of your data to another entity indicated by you.

If there is a legally imposed obligation that overrides these rights, iHCare SA will justify the respective refusal.

If you consider that your data is not being processed in accordance with applicable legislation, particularly European and national, we remind you that you have the right to lodge a complaint with a supervisory authority.


6. Cookies

A cookie is a small text file that a website places on your computer, phone or any other device, with information about your navigation on that website. You can obtain more information about our use of Cookies through our Cookies Policy.


7. Changes to the iHCare SA Privacy Policy

iHCare SA reserves the right to periodically update this Privacy Policy. Any update made will be announced not only through our website, but also through other means of communication that the company deems most appropriate. The information will be sent, to all our customers or potential customers, to the indicated contact methods.

Your continued use of our website, applications, services and resources offered after such communication will be deemed to constitute, and will be deemed to be, your agreement to such changes.

The current version was published on 01-09-2023.


8. Contacts

If you have any questions regarding our privacy policy, please contact us through the following means:

Email: support@ihcare.pt
Telephone: 239 551 014
Address: Quinta Vale do Espinhal, EM558 1, 3230-343 Penela
Data Protection Officer (DPO): iHCare SA

For any legal issue, you can contact our competent entity, the National Data Protection Commission (www.cnpd.pt).

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